Personal Care Specialist (Full Time)

The role

You will greet and help patients and customers one-on-one, from check-in to checkout, matching each person with a suitable product and way to use it. You will also support store operations, stock, deliveries and compliance with cannabis regulations.

What you will do

• Assist patients and customers in a customer-facing, one-on-one retail setting
• Teach patients and customers about products, methods of use and safety
• Recommend a safe and effective regimen for each person's needs and keep product knowledge up to date
• Help create a positive, communicative, customer-focused work environment
• Check order deliveries for accuracy
• Support management with daily store operations, maintenance and reported issues or complaints
• Make sure local and state cannabis regulations are enforced
• Keep the sales floor stocked and the store well maintained and compliant
• Maintain hard copy files as required
• Follow security and safety compliance procedures

Required qualifications

• At least one year of customer service experience
• Ability to work varying shifts, including mornings, days, nights and weekends
• Reliable, responsible and dependable attendance
• Must be 21 years or older
• Must pass all required background checks, including state-specific cannabis employment requirements
• Valid driver's license or state ID
• Must be and remain compliant with legal and company rules for working in the cannabis industry
• Excellent customer service skills
• Ability to listen and communicate well, verbally and in writing, with different audiences
• Understanding of cannabis laws, safety regulations, local codes and standard operating procedures
• Able to follow instructions and accept constructive criticism from managers
• Professional and honest, including handling confidential information and following HIPAA requirements

Nice to have

• Specialty, customer-facing retail experience
• Previous knowledge of cannabis, cannabinoids, the endocannabinoid system and GTI products
• Previous experience with POS systems

Before you apply

• Must be 21 or older
• Must pass background checks, including state-specific cannabis employment requirements
• Prior cannabis experience is not required

About the company

GTI's mission is to promote well-being through the power of cannabis. The company is an equal opportunity workplace that works to create economic opportunities in communities affected by the war on drugs.