Senior IT Systems & Infrastructure Specialist– Manufacturing

The role

This person will serve as a primary on-site technical resource for the Tennessee manufacturing operation. They will provide advanced support for IT infrastructure, business systems, manufacturing technology, and end-user computing.

What you will do

• Serve as a senior on-site technical resource for IT infrastructure, systems, networking, and end-user technology
• Support, maintain, troubleshoot, and assist with implementation of local IT infrastructure
• Support LAN, WAN, VLAN, wireless, switching, routing, VPN, firewall, and internet connectivity
• Support Windows server environments, storage systems, and virtualization platforms
• Monitor infrastructure and system health
• Support Microsoft Windows desktop and server environments
• Support Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Group Policy, DNS, and DHCP
• Support production workstations, warehouse terminals, industrial PCs, barcode scanners, and mobile devices
• Provide technical support for enterprise business applications like SAP, Salesforce, ADP, and Power BI
• Ensure local systems comply with Greenworks cybersecurity policies and standards

Required qualifications

• Minimum of approximately 5–7 years of progressively responsible IT experience, including experience in systems administration, networking, infrastructure, or a comparable technical role
• Demonstrated ability to independently troubleshoot complex IT infrastructure and systems issues
• Strong working knowledge of Windows desktop and server environments
• Strong understanding of TCP/IP networking, switching, VLANs, routing, wireless networking, VPN technologies, and firewalls
• Experience troubleshooting LAN, WAN, and Wi-Fi connectivity and performance issues
• Working knowledge of Microsoft Active Directory, Entra ID, Microsoft 365, Group Policy, DNS, DHCP, authentication, and permissions
• Experience supporting enterprise servers, storage, virtualization, and cloud-connected services
• Strong understanding of cybersecurity fundamentals including endpoint security, patch management, access control, MFA, vulnerability remediation, and incident escalation
• Experience supporting desktops, laptops, printers, scanners, mobile devices, and other end-user and operational technology
• Ability to diagnose technical problems systematically
• Experience participating in or leading infrastructure upgrades, implementations, migrations, or technology projects
• Strong technical documentation skills

Nice to have

• IT experience in a manufacturing, warehouse, distribution, logistics, or other operationally critical environment
• Experience supporting SAP or another enterprise ERP platform
• Familiarity with MES platforms or other manufacturing technology systems
• Familiarity with Operational Technology environments
• Experience supporting barcode scanning, mobile warehouse technology, Zebra or comparable printers/scanners, or other warehouse technology
• Experience with enterprise wireless networking
• Experience with Microsoft Azure or other cloud technologies
• Experience with network monitoring and infrastructure management tools
• Experience with PowerShell or other scripting/automation technologies
• Familiarity with IT service management, incident management, change management, and asset management practices

Benefits

• Health, dental, and vision coverage
• 401(k) company match plan
• Paid sick, personal, and vacation time

About the company

Greenworks Tools is a leader in battery-powered outdoor power equipment for DIY consumers, landscaping professionals, and commercial users. The company helps transition outdoor power equipment away from traditional gas-powered technology.