Commercial Customer Service Support

The role

This role provides support to commercial customers, dealers, distributors, and the sales team. The person will resolve complex service inquiries, manage orders, and maintain customer relationships.

What you will do

• Develop and maintain positive relationships with assigned customers
• Diagnose errors or technical problems and determine solutions
• Respond to telephone inquiries regarding pricing, customer setups, and delivery
• Coordinate with warehouse teams for outbound shipment needs
• Communicate with customers, dealers, and field reps on contractual issues
• Optimize the use of Salesforce and drive compliance
• Analyze data to optimize lead generation for Territory Managers
• Work with internal business functions to resolve complex issues
• Assign Service Solutions Salesforce cases in the queue
• Manage existing dealer base including order management, warranty claims, and rebate processing

Required qualifications

• Excellent communication skills in person, by telephone, and in writing
• Critical thinking skills
• Ability to cross-train in other tasks
• Tactful, professional, and detail oriented
• Willingness to continual learning and skill development while multitasking
• Strong computer skills and ability to navigate multiple screens and applications
• Related Industry experience (OPE, material handling, automotive)
• Associates Degree or years worked equivalent

Nice to have

• Salesforce experience
• SAPS/4 HANA experience

Benefits

• Health, dental, and vision coverage
• Assistance with fertility treatment and adoption
• 401k company match plan
• Paid sick, personal, and vacation time

Before you apply

• Greenworks will not offer sponsorship for employment-based visa status
• Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship

About the company

Greenworks is a rapidly growing global manufacturer of residential and commercial products. They have over 20 years of research and development in outdoor power equipment, power tools, and lifestyle products.