eCommerce Account Manager, GWT.com & Social Commerce

The role

This person will own the day-to-day execution of customer lifecycle programs, the Greenworks mobile app, and emerging social-commerce channels. They will turn GWT.com commercial plans into campaigns and use performance data to improve acquisition, conversion, and retention.

What you will do

• Own the lifecycle campaign calendar and execute email, SMS, and app push campaigns.
• Manage day-to-day Appmaker activity and partner with teams to resolve issues.
• Coordinate GWT.com promotional execution across Shopify.
• Drive operational setup and ongoing execution of social commerce, including TikTok Shop.
• Analyze CRM, app, site, and social-commerce performance.
• Document repeatable processes and work with partners to reduce manual work.

Required qualifications

• 3+ years in DTC eCommerce, lifecycle marketing, digital account management, or social commerce; equivalent experience considered.
• Hands-on experience with email or SMS platforms and an eCommerce platform.
• Ability to manage campaign details, interpret conversion and retention metrics, and coordinate multiple launches accurately.
• Observe and detect details at close range.
• Ability to communicate and exchange accurate information.
• Climb stairs, stationary position (Sit/Stand 50% of time).
• Position self by stooping, kneeling, transport, or position boxes weighing 5 -20 pounds or more.
• Operate office equipment including computers, copiers, and printers.
• Occasionally exposed to weather elements.

Nice to have

• Shopify, Klaviyo, Attentive, and Appmaker experience preferred.
• TikTok Shop, creator commerce, or affiliate execution experience preferred.

About the company

Greenworks is a rapidly growing global manufacturer of residential and commercial products. They have over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products.