Commercial Client Relationship Specialist

The role

The Commercial Client Relationship Specialist delivers service and support to commercial customers, distributors, dealers, and internal business partners. This role manages the order lifecycle, serves as a primary contact for inquiries, and collaborates with cross-functional teams to ensure accurate order processing and fulfillment.

What you will do

• Process distributor and dealer orders in SAP from order receipt through invoicing.
• Facilitate customer orders and monitor the order fulfillment process.
• Enter, review, and process customer orders.
• Monitor Salesforce for failed orders and release orders to SAP.
• Coordinate with warehouse, shipping, logistics, and supply chain teams to resolve issues.
• Serve as the primary point of contact for Commercial customers regarding order status and inquiries.
• Communicate order updates, delays, and back orders to customers and stakeholders.
• Resolve customer concerns by investigating issues and developing solutions.
• Answer incoming customer calls.
• Manage the GWC Program inbox and track program claims.

Required qualifications

• Strong attention to detail
• Presentation and communication skills
• Proven approach to access decision makers at client organizations
• Excellent organizational and time management skills
• A demonstrated willingness for continual learning and skill development
• Ability to think quickly and make decisions
• High school education or equivalent

About the company

Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products, as well as products for an extensive network of Original Equipment Manufacturers.