Gumgum
Manager, Publisher Success
London, England, United Kingdom. Posted 2 months ago
The role
The Manager, Publisher Success (UK) leads a team of EMEA Publisher Success professionals and manages a portfolio of key publisher accounts. This person will drive retention, growth, and long-term value while collaborating cross-functionally to align publisher needs with supply strategy.
What you will do
- Lead, coach, and mentor direct reports within the EMEA Publisher Success team.
- Serve as the senior point of contact for high-value publisher partners.
- Monitor partner health, track performance metrics, and optimize inventory allocation.
- Establish streamlined processes, training materials, and Zendesk SLAs.
- Track network-level trends and lead technical/operational troubleshooting.
- Collaborate with Publisher Development, Revenue, Product, and Solutions Engineering.
- Partner with development teams to integrate new supply.
- Keep publisher partners informed on digital ad tech trends and regulatory requirements.
Required qualifications
- Capability to lead, coach, and mentor an account management team.
- Strong verbal and written communication skills.
- Analytical approach to problem-solving.
- Proficiency in media math, Excel, and reporting tools.
- Solutions-oriented mindset for troubleshooting technical integration issues.
- Technical familiarity with JIRA, Zendesk, and Google Suite.
- Experience leveraging AI tools to improve team efficiency.
- Strong organizational and task-prioritization abilities.
- Deep expertise in digital advertising, ad tech, programmatic landscapes, and emerging industry trends.
Nice to have
- 5+ years of experience in publisher-side ad tech, with direct account management and client solution-building expertise.
- 1–2+ years of experience directly managing and developing team members.
- Hands-on experience working with European publishers and familiarity with integration methods (Prebid, JS tags, S2S).
- CTV experience
About the company
GumGum is an advertising technology company delivering results by matching brands with people in the right mindset. Founded in 2008, it is headquartered in Santa Monica, California.