Behavioral Health Administrative Assistant

The role

As a Client Service Coordinator, you will be the first point of contact at the front desk for individuals seeking mental health treatment. You will provide information, assistance, and guidance to patients and visitors.

What you will do

• Greet patients and visitors upon arrival at the facility.
• Manage incoming calls and inquiries.
• Schedule appointments for patients and coordinate with clinical staff.
• Verify patient insurance information and assist with billing inquiries.
• Maintain a clean and organized reception area.
• Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases.
• Collaborate with clinical staff to address patient needs and concerns.
• Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations.

Required qualifications

• Bachelor's Degree
• Prior administrative experience in a behavioral health setting
• Experience working with escalated client population
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite and basic computer skills

Nice to have

• Knowledge of mental health terminology and procedures

Benefits

• Medical, dental, vision
• HealthJoy unlimited therapy
• UHC wellness program
• HSA/FSA options
• Pet insurance
• Responsible PTO
• 401(k) with company match
• All licensing fees covered
• Annual stipend for tuition reimbursement, ongoing education, or CEUs
• Structured clinical supervision for pre-licensed clinicians
• Best-in-class supervision for all clinicians

About the company

Guidelight Health is a behavioral healthcare company providing PHP and IOP services. They are a newly launched organization on a mission to redefine the behavioral health industry.