VP, Client Success (Healthcare Insights)

New York, New York, United States. Posted 7 months ago

The role

You will spearhead coverage of the Insights expert call and transcript library product for corporate healthcare clients. You will drive engagement and revenue growth by collaborating cross-functionally to maximize product usage.

What you will do

Serve as an advocate for the Insights product with corporate healthcare clients
Develop personalized engagement plans for each client
Monitor and drive client engagement through direct outreach, product demonstrations, and meetings
Lead renewal conversations, pricing discussions, and commercial engagements
Identify and drive upsell and cross-sell opportunities
Acquire client feedback to inform product development, marketing, and sales

Required qualifications

Bachelors or masters degree from an accredited University
6+ years of experience in account management, relationship management, or consultative sales
Proven track record managing renewals and negotiating contracts
Demonstrated success driving upsell and cross-sell revenue
Experience managing mid-sized to large B2B client portfolios
Strong executive presence and ability to build C-level relationships
Comfortable conducting in-person client meetings
Commercially minded, proactive, and highly accountable

Nice to have

Healthcare-adjacent coursework

Benefits

15 PTO Days
10 legal holidays
sick days
Comprehensive Medical, dental, and vision plans
401(k) match up to 10% of employee contribution
life insurance
paid time-off
parental leave plans
Commuter benefits
corporate discounts
Development opportunities through the LinkedIn Learning platform
Friday happy hour, Summer Fridays, and free snacks and beverages in the office

About the company

Guidepoint powers end-to-end research workflows for the world’s best research teams. It is backed by a global network of more than 2 million experts and over 1,600 employees.