Sales Operations Specialist (Northwest)

The role

The Sales Operations Specialist supports sales and marketing efforts for Regional Partners and Account Executives. This person will manage Salesforce.com opportunities, generate quotes, and coordinate regional marketing events.

What you will do

• Use Salesforce.com to generate quotes, track opportunities and process orders.
• Promptly respond to internal and external inquiries.
• Suggest creative pricing and payment solutions.
• Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives.
• Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
• Develop and maintain relationship with GuidePoint key vendors and customers.
• Attend regional forecast calls and perform pipeline analysis.
• Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders.
• Work with the team to analyze information and make decisions.
• Assist the Marketing team with planning and coordinating marketing events.

Required qualifications

• High School Diploma or GED
• 3+ years in a customer service/sales support type role
• Prior experience in Customer Relationship Management (CRM) software
• Intermediate level experience with Microsoft Office and Internet Navigation
• Self-motivated, detail-oriented, organized, and a strong team player
• Positive, results-driven, open to constructive feedback, and adaptable to ambiguity
• Solid Math skills with the ability to calculate margins/discounts, and percentages
• Strong written and verbal communication skills
• Willingness to learn and use AI-enabled tools
• Ability to work flexible work schedule
• Sedentary work
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

Nice to have

• Associate Degree or equivalent from two year college or technical school
• A background in the IT industry
• Experience with Salesforce.com
• Technical sales/support and outbound calling experience

Benefits

• Group Medical Insurance options
• Group Dental Insurance
• 12 corporate holidays
• Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option

About the company

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. It has over 1,300 employees and serves more than 6,200 customers.