ServiceTitan Integrations Manager

The role

The ServiceTitan Integrations Manager serves as the primary strategic partner for a portfolio of brands. This person guides brands through onboarding, implementation, adoption, and optimization within ServiceTitan.

What you will do

• Serve as the primary ServiceTitan partner for assigned brands
• Guide brands from onboarding through operational maturity
• Build strong relationships with leadership and operational teams
• Ensure successful adoption of Guild Garage Group standards and best practices
• Lead onboarding and implementation of ServiceTitan core and Pro products
• Translate legacy workflows into scalable ServiceTitan processes
• Project manage onboarding timelines, deliverables, and go-live execution
• Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows
• Provide ongoing coaching to improve adoption and operational performance
• Conduct weekly scorecard reviews with brands

Required qualifications

• Hands-on experience as a ServiceTitan user or admin
• Expert-level knowledge of ServiceTitan
• Experience onboarding and supporting multi-location service businesses
• Strong training, facilitation, and coaching skills
• Proven project management and implementation experience
• Ability to manage multiple brands and priorities in a high-volume environment
• Strong communication, organization, and problem-solving skills
• Willingness to travel as needed for onsite onboarding and support

Benefits

• Health
• Vision
• Dental
• PTO
• Holidays
• 401k and matching
• Employee Discount
• Employee Referral

Before you apply

• All candidates are required to undergo pre-employment Background and Drug Screenings
• All candidates are required to undergo a Motor Vehicle Record Check

About the company

Guild Garage Group is a family of residential services brands.