Customer Service Representative

The role

The Customer Service Representative will support customers via phone, email, and chat. You will resolve issues, maintain customer records, and collaborate with technicians and office staff.

What you will do

• Provide exceptional service with empathy, professionalism, and a positive attitude
• Handle a high volume of calls with confidence and efficiency
• Communicate across multiple channels to resolve issues and provide timely updates
• Research solutions and respond to customer needs with friendly, helpful support
• Keep detailed and accurate records of customer interactions
• Identify opportunities to recommend services that add value for the customer
• Collaborate with technicians and office staff to ensure a smooth service experience
• Learn offerings to become a knowledgeable resource

Required qualifications

• 1+ year in a customer service role
• Weekend availability once onboarding and training is complete
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Team player
• High school diploma or equivalent

Nice to have

• Home services or tech industry experience
• Familiarity with ServiceTitan

Benefits

• Health
• Vision
• Dental
• PTO
• Holidays
• 401(k) with match
• Employee Discounts on products and services
• Employee Referral Program

Before you apply

• All candidates are required to undergo pre-employment Background and Drug Screenings
• All candidates are required to undergo a Motor Vehicle Record Check

About the company

Right Way Garage Doors is a home services company and part of the Guild Garage Group. They are a tight-knit team focused on internal growth and residential service.