General Manager

The role

The General Manager leads service and installation teams in Charlotte, NC. This role oversees daily operations, field performance, scheduling, inventory, safety, and profitability.

What you will do

• Lead service & installation operations
• Manage dispatch, scheduling, and technician performance
• Oversee inventory, fleet maintenance, and operational reporting
• Partner with Sales to drive revenue and margin
• Maintain OSHA compliance and safety training
• Resolve customer concerns and uphold quality standards
• Assist with hiring, onboarding, and team development

Required qualifications

• Operations leadership experience
• Knowledge of residential & commercial garage doors
• Strong financial & data analysis skills
• Excellent communication and leadership abilities
• Valid Driver’s License

Nice to have

• home services preferred
• Experience with ServiceTitan strongly preferred

Benefits

• Health, Dental, Vision
• PTO & Paid Holidays
• 401(k) with match
• Employer-paid Life, LTD & STD
• Growth opportunities within a leading residential services organization

Before you apply

• All candidates are required to undergo pre-employment Background and Drug Screenings
• All candidates are required to undergo a Motor Vehicle Record Check

About the company

Tip Top Garage Doors is a residential services organization. Guild Garage Group LLC is the employer.