Dispatcher

The role

The Dispatcher will coordinate schedules and support field technicians. This person will manage service and repair calls and optimize routes to improve efficiency.

What you will do

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset
• Monitor and adjust schedules in real time
• Communicate with technicians, customers, and management
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details
• Optimize routes to reduce drive time and minimize callbacks
• Serve as a primary point of contact for customers
• Document customer interactions and ensure proper follow-up
• Handle inbound calls and route them appropriately
• Support the office and operations team with administrative tasks

Required qualifications

• High school diploma or equivalent
• 1–3 years of dispatching, scheduling, or service coordination experience
• Strong multitasking, organization, and time-management skills
• Clear, professional written and verbal communication
• Calm, solution-focused mindset under pressure
• Team-oriented attitude
• Comfortable using computers and learning new systems quickly

Nice to have

• Garage door industry experience preferred
• Familiarity with ServiceTitan or similar scheduling software is highly desirable

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with company match
• Employee discounts & referral bonuses
• Ongoing training and development
• Opportunities for growth into senior or leadership roles

Before you apply

• All candidates are required to undergo pre-employment Background and Drug Screenings
• All candidates are required to undergo a Motor Vehicle Record Check

About the company

Tip Top Garage Doors is a growing garage door company.