Customer Service Representative

The role

You will provide customer service and support via phone, email, and chat. You will handle incoming calls, research solutions, and coordinate with technicians.

What you will do

• Provide professional, empathetic customer service
• Handle a high volume of incoming calls
• Communicate across multiple channels to resolve issues
• Research and recommend solutions for customer needs
• Document customer interactions and maintain records
• Coordinate with technicians and internal teams
• Develop understanding of services

Required qualifications

• 1+ year of customer service experience
• Strong communication and active listening skills
• Organized with time management and multitasking abilities
• Friendly, calm under pressure, and a team player
• Willing to work a Saturday rotation
• High school diploma or equivalent

Nice to have

• home services experience
• Familiarity with ServiceTitan

Benefits

• Health, Vision, and Dental Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with company match
• Employee Discounts
• Referral Program
• Career growth opportunities
• Paid training
• Ongoing mentorship

Before you apply

• All candidates are required to undergo pre-employment Background and Drug Screenings
• All candidates are required to undergo a Motor Vehicle Record Check

About the company

Red Mountain Garage Doors is a home services company and a close-knit team. Guild Garage Group LLC is the employer.