Customer Service Representative

The role

You will support customers through phone, email, and chat. You will provide service experiences, handle high call volumes, and work with technicians to ensure seamless service.

What you will do

• Deliver service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Work across email, chat, and phone to solve problems and provide updates.
• Research solutions and provide helpful, friendly responses.
• Keep accurate records of customer interactions and transactions.
• Recommend additional services that benefit the customer.
• Work closely with technicians and team members.
• Learn company services to become an expert.

Required qualifications

• 1+ year in a customer service role
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• High school diploma or equivalent.

Nice to have

• Customer service role in home services or tech
• Familiarity with ServiceTitan

Benefits

• Health
• Vision
• Dental
• PTO
• Holidays
• 401k and matching
• Employee Discount
• Employee Referral

Before you apply

• All candidates are required to undergo pre-employment Background and Drug Screenings
• All candidates are required to undergo a Motor Vehicle Record Check

About the company

Action Garage Doors is a small business and close-knit team. It is part of a world class family of residential services brands.