General Manager

The role

The General Manager is responsible for the overall performance of the business, including operations, sales, customer experience, financial results, and team development. This leader owns day-to-day execution while partnering with Guild Garage Group leadership to execute long-term growth initiatives.

What you will do

• Lead all daily business operations including service, installation, warehouse, scheduling, customer service, and sales.
• Create a culture of accountability through coaching and performance management.
• Implement and maintain standardized processes and best practices.
• Own branch P&L performance and achieve revenue, profitability, and growth objectives.
• Monitor key performance indicators and develop action plans.
• Manage labor productivity, inventory, expenses, fleet utilization, and operational efficiency.
• Build and execute annual business plans, budgets, and forecasts.
• Recruit, hire, onboard, and develop leaders and employees.
• Conduct regular coaching sessions, performance reviews, and succession planning.
• Resolve escalated customer concerns quickly and professionally.

Required qualifications

• 7+ years of progressive leadership experience in residential or commercial home services.
• 3+ years leading multi-department operations with full P&L responsibility.
• Proven ability to lead high-performing teams and improve business performance.
• Strong financial acumen with experience managing budgets, KPIs, and operational metrics.
• Excellent communication, coaching, and leadership skills.
• Experience using business management software and Microsoft Office.
• Valid driver's license with an acceptable driving record.
• Ability to successfully pass a background check and drug screening.

Nice to have

• Experience in the garage door, HVAC, plumbing, electrical, roofing, or similar home service industries.
• ServiceTitan experience strongly preferred.
• Bachelor's degree in Business, Management, or related field (or equivalent leadership experience).
• Experience leading organizations through growth and operational transformation.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Professional Development & Leadership Training
• Advancement Opportunities within Guild Garage Group
• Relocation Assistance available

Before you apply

• All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

About the company

Door Serv Pro is a close-knit team with big goals and opportunities. They are part of the Guild Garage Group.