Customer Service Representative

The role

You will answer inbound calls and assist customers with scheduling and service needs. You will communicate with technicians and internal teams to support service delivery.

What you will do

• Answer inbound calls and assist customers with scheduling and service needs
• Deliver empathetic, professional, and solution-focused support
• Manage a high volume of calls confidently and efficiently
• Communicate with technicians and internal teams to support smooth service delivery
• Provide timely updates and help resolve customer concerns
• Maintain accurate documentation of customer interactions
• Identify opportunities to recommend services that provide additional value
• Learn services to become a trusted customer resource

Required qualifications

• Strong communication and active-listening skills
• Ability to stay organized and multitask in a fast-paced environment
• Calm, professional, and solutions-oriented approach
• Team-focused mindset with a desire to learn and grow
• High school diploma or equivalent required

Nice to have

• One or more years of customer service experience preferred
• home services or emergency services experience is a plus
• Previous dispatch experience in residential or emergency services is a plus
• Bilingual English/Spanish skills are a plus
• Familiarity with ServiceTitan is a bonus

Benefits

• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Employee discounts
• Employee referral program
• Recognition and rewards for top performers
• Structured training and mentorship
• Career advancement opportunities

Before you apply

• All candidates are required to undergo pre-employment Background and Drug Screenings
• All candidates are required to undergo a Motor Vehicle Record Check

About the company

Goody Garage Doors is a fast-growing, team-first organization. Guild Garage Group LLC is the employer.