Customer Service Representative

The role

You will support customers by phone, email, and chat. You will resolve issues, research solutions, and work with technicians and office staff to ensure a smooth service process.

What you will do

• Support customers by phone, email, and chat
• Deliver service with empathy, professionalism, and a positive attitude
• Handle a high volume of calls
• Communicate across multiple channels to resolve issues and provide updates
• Research solutions and respond to customer needs
• Keep detailed and organized records of customer interactions
• Recommend services that add value for customers
• Work closely with technicians and office staff
• Learn products and services

Required qualifications

• 1+ year in a customer service role
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Team player
• High school diploma or equivalent

Nice to have

• home services or tech industry experience
• Familiarity with ServiceTitan

Benefits

• Health
• Vision
• Dental
• PTO
• Paid Holidays
• 401(k) with match
• Employee discounts on products and services
• Employee referral program

Before you apply

• Submit a short pre-recorded interview via the provided link
• All candidates are required to undergo pre-employment Background and Drug Screenings
• All candidates are required to undergo a Motor Vehicle Record Check

About the company

A Plus is a home services company and a tight-knit team. It is part of a world-class network of residential service brands.