Head of Product, New Customer Experience

The role

You will own the end-to-end new customer experience from discovery to activation. You will lead a team of product managers and set the strategy for how small businesses discover and use Gusto products.

What you will do

• Own the end-to-end new customer experience
• Determine the best way to natively include AI throughout the experience
• Set and evangelize a strategy for how small businesses discover, evaluate, and start using Gusto
• Create a best-in-class new customer experience to increase acquisition and optimize onboarding
• Collaborate with Engineering, Design, Data, Marketing, Sales, and Finance
• Rally cross-functional teams around a shared onboarding platform strategy
• Coach and lead a team of senior product managers

Required qualifications

• 10+ years of direct Product Management experience
• 4+ years leading and managing product managers
• Track record owning a growth, acquisition, or onboarding funnel with direct accountability for a conversion or revenue number
• Hands-on experience shipping AI-powered customer experiences
• Experience in selling to SMBs
• Experience in a multi-product company with shared platforms and real cross-team dependencies
• Strong experimentation instincts
• Experience partnering closely with Marketing, Sales, and Finance with direct accountability to a revenue target or P&L

Nice to have

• Experience owning a public web surface (e.g. marketing site, CMS)

Benefits

• Competitive base pay
• Benefits
• Equity (RSUs)

About the company

Gusto handles payroll, health insurance, 401(k)s, and HR for more than 500,000 small businesses. The company has teams in Denver, San Francisco, and New York.