Senior Commercial Lines Account Manager

The role

You will own the daily servicing of a commercial lines book of business. You will perform proactive outreach, handle claims intake, and document recurring cases as product specs to automate processes.

What you will do

• Own daily servicing of the assigned book including endorsements, certificates, and renewals
• Serve as the liaison between insureds, carriers, and licensed producers
• Run proactive outreach using payroll data to catch coverage gaps
• Work the pending cancellation and non-pay queue
• Handle claims intake and status reporting
• Document recurring cases as product specs to partner with product and engineering for automation
• Write SOPs, escalation paths, and service standards

Required qualifications

• 5+ years of commercial lines service experience at an independent agency, brokerage, or carrier
• Workers' Compensation depth including class codes, experience modifiers, and premium audits
• Experience working in carrier portals
• AI and automation fluency
• Evidence of building processes, workflows, or tools
• Active Property & Casualty producer license or willingness to obtain one within 90 days
• Willingness to obtain nonresident licenses across the footprint over time

Nice to have

• Pay-as-you-go WC experience
• Industry designations (CISR, CIC, AAI, ACSR, or CPCU)
• Multi-state or nonresident licensing already in place
• Experience at a digital agency, insurtech, or MGA
• Experience standing up a service function from scratch

Benefits

• Competitive base pay
• Benefits
• Equity (RSUs)

Before you apply

• AI experience will be assessed during the interview process

About the company

Gusto handles payroll, health insurance, 401(k)s, and HR for more than 500,000 small businesses nationwide. They have teams in Denver, San Francisco, and New York.