Tax Resolution Advocate

The role

You will resolve payroll tax notices and research tax laws to support customers. You will act as a problem-solver by identifying payroll discrepancies and communicating with government agencies.

What you will do

• Provide exceptional service to customers.
• Interact with customers via email and/or phone.
• Research and resolve payroll tax notices.
• Provide clear and concise case documentation.
• Collaborate with Compliance, Engagement, and Tax Operations teams.
• Communicate with government agencies to represent Gusto and advocate for customers.
• Manage time to meet set goals.
• Actively use current AI tools in workplace applications.
• Handle a daily queue of tax notices.
• Participate in team meetings.

Required qualifications

• 2-4 years of payroll experience
• AI Fluency: Capable of using current AI tools and have a mindset to help create and shape new AI tool functionality.
• Capability to manage multiple priorities within a high-volume, fast-paced environment.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Highly organized and proactive in improving processes.
• A secure, reliable, and consistent internet connection for remote work.

Nice to have

• notice resolution experience is a plus

Benefits

• competitive base pay
• benefits
• equity (RSUs)

About the company

Gusto handles payroll, health insurance, 401(k)s, and HR to support small businesses. They have teams in Denver, San Francisco, and New York.