HR Consultant, Ask An Expert

The role

You will serve as an HR expert for small business clients by responding to questions via chat and live calls. You will also work on client projects including employee handbooks and compliance work.

What you will do

• Answer HR questions clients submit via chat using an AI tool
• Join client calls for live conversations
• Build and update employee handbooks for clients across multiple states
• Deliver compliance projects such as policy reviews and multi-state requirement checks
• Take on new project types as the team expands
• Build templates, playbooks, and processes
• Route questions to other Gusto teams or recommend legal counsel
• Document work in systems of record
• Flag patterns in questions to improve AI tools and services
• Test new tools and processes

Required qualifications

• 4-8 years of HR experience as an HR Generalist, People Operations Specialist, or HR consultant
• Excellent written and verbal communication skills
• Comfort using AI tools in daily work
• Proficiency with Google Workspace, Slack, Notion, and Salesforce
• Ability to handle a steady flow of incoming client questions alongside project deadlines
• Strong working knowledge of multi-state employment law and compliance
• Hands-on experience writing or updating employee handbooks and policies
• Sound judgment about when to escalate questions
• Ability to thrive in ambiguous, fast-paced, and dynamic environments
• Ability to maintain confidentiality and handle issues ethically and with integrity

Benefits

• Competitive base pay
• Benefits
• Equity (RSUs)

About the company

Gusto handles payroll, health insurance, 401(k)s, and HR for more than 500,000 small businesses nationwide. The company has teams in Denver, San Francisco, and New York.