Client Success Manager (m/f/d)

The role

You will manage the continuation and renegotiation of existing B2B contracts with a focus on large corporate accounts. You will analyze client portfolios to identify upsell and cross-sell opportunities and coordinate negotiations with internal teams.

What you will do

• Responsible for the continuation and renegotiation of existing contracts for B2B clients
• Analyze existing portfolio to identify data-driven needs for action based on opportunities and risks
• Initiate measures for up and cross-sells independently
• Conduct contract negotiations with corporate accounts to optimize revenue and margins
• Coordinate with Sales, Customer Success, Legal, and Controlling
• Work on continuous improvement of Client Success processes and methods
• Understand corporate client needs to derive strategies for negotiations and product improvements

Required qualifications

• Minimum of 3 years experience in contract management & negotiation, sales, or key account management
• Results-oriented with a focus on revenue growth
• Ability to independently assess implications of contract design on effort, costs, and strategic importance
• High numerical affinity and analytical mindset
• Excellent communication skills in German and English
• Persuasive negotiator and sales talent
• Confident and credible in discussions with executives up to senior management level
• Resilient and persistent under pressure and in challenging negotiations
• Strong product affinity and ability to promote the solution externally
• Excellent Google Sheets skills
• High proficiency in data-driven analysis

Nice to have

• experience in pricing processes

Benefits

• Free Gold membership with access to onsite gyms, studios, digital fitness programs, and online wellness resources
• Access for up to three family members to the wellness plan
• One-time reimbursement to set up home office equipment
• Monthly work allowance for working from home
• 30 days paid holiday per year plus annual holidays and an extra holiday on your birthday
• 100% paid parental leave
• Extended leave and ramp-back period for parents giving birth
• Access to world-class platforms and personalized development roadmaps
• Internal opportunities for career growth

About the company

Wellhub is a company revolutionizing workplace wellness through a platform that connects employees to fitness, mindfulness, therapy, nutrition, and sleep. Headquartered in NYC, they aim to make every company a wellness company.