Client Success Senior Manager

The role

You will manage a portfolio of large enterprise accounts by owning the post-sale relationship. You will drive client retention, engagement, and commercial outcomes through wellbeing solutions.

What you will do

• Own the post-sale lifecycle for a portfolio of large enterprise clients
• Build and maintain relationships with HR, Reward, and Wellbeing stakeholders
• Drive client adoption, engagement, and retention
• Lead renewals and support expansion opportunities
• Use data and insights to monitor performance and recommend improvements
• Collaborate with internal teams including Wellbeing Engagement, Operations, and Commercial
• Identify and escalate client issues and risks

Required qualifications

• 8+ years of experience in Client Success, Account Management, or a similar client-facing role
• Experience managing mid-to-large enterprise clients in a complex, fast-paced environment
• Comfortable owning renewals and participating in commercial conversations
• Strong relationship-building skills to engage and influence senior client stakeholders
• Data-aware with confidence using insights and reporting
• Highly organised to manage multiple accounts and priorities
• Prior experience in driving new business growth and successfully securing significant contracts with complex organizations are mandatory

Benefits

• Free Gold membership with access to onsite gyms, studios, digital fitness, and wellness resources
• Add up to three family members to your plan
• Health and dental insurance
• One-time reimbursement to set up home office equipment
• Monthly work allowance for working from home
• Minimum of 25 days paid holiday per year plus one additional day for each year of tenure up to 5
• Extra holiday on your birthday
• 100% paid parental leave
• Extended leave and ramp-back period for parents giving birth
• Access to world-class platforms and personalized development roadmaps

About the company

Wellhub is revolutionizing workplace wellness with a platform that connects employees to fitness, mindfulness, therapy, nutrition, and sleep. The company is headquartered in NYC with team members in Europe, North America and South America.