Client Success Account Manager

The role

Manage a portfolio of large Enterprise client accounts in the B2B team, leading the client relationship through its lifecycle. Build sales plans for each client, drive renewals, upsells and cross-sells, and renegotiate annual contracts.

What you will do

• Develop a sales plan for each named client, identifying products, expansion opportunities and the reason to expand with Wellhub
• Lead the client relationship for a portfolio of large and complex Enterprise accounts throughout the client lifecycle
• Ensure contract renewals and expansions, and lead annual contract renegotiations
• Partner with client HR and decision makers to connect their C-level to Wellhub executives
• Use data and market analysis to identify risks, opportunities and retention strategies
• Build data-backed narratives to support negotiations
• Provide product feedback on client requirements, shortcomings and enhancements to product management
• Work with other Wellhub areas to improve the client experience
• Live the mission by caring for your own wellbeing and that of colleagues

Required qualifications

• Previous experience in a client-facing role leading large and complex Enterprise client relationships
• Proven cross-selling and upselling results in an existing portfolio
• Prior experience managing large and complex Enterprise client portfolios (mandatory)
• Strong analytical skills and ability to use data for decisions, negotiations and client strategy
• Strong communication skills with senior stakeholders, including Director and C-level audiences
• Ability to identify root causes and solve problems creatively and efficiently
• Ability to operate independently and manage multiple clients and projects at once with strong attention to detail
• Ability to analyze and improve processes and manage change in a fast-moving global business
• Highly proficient in English (mandatory)

Benefits

• Free Gold+ Wellhub membership with onsite gyms and studios, digital fitness and online wellness resources, with up to three family members added
• WELLZ emotional wellbeing program with 52 individual therapy sessions per year and on-demand content
• Health, dental and life insurance
• Vacation after 6 months, plus 3 extra days off per year and 1 more day per year of tenure (up to 5 extra days)
• An extra day off for your birthday
• 100% paid parental leave for all new parents, with extended leave and a ramp-back period for parents giving birth
• Career growth platforms, personalized development roadmap and internal opportunities
• Flexible benefits program that lets you customize some benefits

Before you apply

• Prior experience managing large and complex Enterprise client portfolios is mandatory
• Advanced proficiency in English is mandatory

About the company

Wellhub is a workplace wellness company whose platform connects employees to partners for fitness, mindfulness, therapy, nutrition and sleep in one subscription. It is headquartered in NYC with team members in Europe, North America and South America.