Enterprise Account Manager

The role

You will manage a portfolio of large, complex Enterprise client accounts. Your work is to grow these accounts through upselling, cross-selling and contract renewals, and to build a sales plan for each client.

What you will do

• Develop a sales plan for each named client, identifying products, expansion opportunities and the strategic rationale
• Lead the client relationship for a portfolio of large and complex Enterprise accounts throughout the client lifecycle
• Ensure contract renewals and expansions, and lead annual contract renegotiations
• Partner with client HR and decision makers to connect client C-level with Wellhub executives
• Use data and market analysis to identify risks, opportunities and support negotiations and retention
• Provide product feedback to product management
• Work with different Wellhub areas to improve the client experience
• Inspire colleagues to care for their own wellbeing

Required qualifications

• Previous experience in a client-facing role, leading large and complex Enterprise client relationships
• Proven cross-selling and upselling results in an existing portfolio
• Strong analytical skills and ability to use data for decisions, negotiations and client strategy
• Strong communication skills with senior stakeholders, including Director and C-level audiences
• Ability to identify root causes and solve problems creatively and efficiently
• Ability to operate independently and manage multiple clients or projects with strong attention to detail
• Ability to analyze and improve processes and manage change in a fast-moving global business
• Highly proficient in English
• Prior experience managing large and complex Enterprise client portfolios (mandatory)

Benefits

• Free Gold+ Wellhub membership with onsite gyms, studios and digital wellness programs, plus up to three family members
• Wellz emotional wellbeing program with 52 individual therapy sessions per year and on-demand content
• Health, dental and life insurance
• Paid time off: vacation after 6 months, 3 extra days per year, plus 1 additional day per year of tenure (up to 5), and a birthday holiday
• 100% paid parental leave for all new parents, with extended leave and part-time ramp-back for parents giving birth
• Career growth platforms, personalized development roadmap and internal opportunities
• Flexible benefits program that lets you customize some benefits

Before you apply

• Prior experience managing large and complex Enterprise client portfolios is mandatory
• Advanced proficiency in English is mandatory

About the company

Wellhub connects employees worldwide to partners for fitness, mindfulness, therapy, nutrition and sleep through one subscription. It is headquartered in NYC with team members in Europe, North America and South America.