Partner Success Executive

The role

You will manage and nurture relationships with fitness and wellness partners in the Benelux region. You will drive partner retention, manage onboarding via Zendesk, and renegotiate commercial conditions.

What you will do

• Build and maintain long-term relationships with fitness partners
• Manage onboarding and ongoing support via Zendesk
• Review and renegotiate commercial and non-commercial conditions
• Coordinate with Customer Experience and Finance teams to resolve local issues
• Identify at-risk partners and implement retention strategies
• Act as a source of market feedback to adapt support workflows
• Contribute to regional projects to improve commercial tools and partner conditions
• Represent the mission in day-to-day work

Required qualifications

• 3-5 years of work experience
• 1+ year of experience in user-facing or partner-facing roles such as Account Management, Customer Success, or Support
• Native level Dutch
• Fluent English
• Comfortable managing a high volume of calls and video interactions
• Able to handle challenging conversations around contract terms
• Proactive, curious, and comfortable working in a fast-moving, evolving environment
• Able to build processes from scratch and take ownership
• Motivated by targets

Nice to have

• Familiar with tools such as Zendesk, Salesforce, and Excel

Benefits

• Free Gold membership with access to onsite gyms, studios, digital fitness programs, and online wellness resources
• Add up to three family members to the wellness plan
• One-time reimbursement to set up home office equipment
• Monthly work allowance for working from home
• Minimum of 25 days paid holiday per year
• Additional day for each year of tenure (up to 5)
• Extra holiday on your birthday
• 100% paid parental leave
• Extended leave and ramp-back period for parents giving birth
• Access to world-class platforms and personalized development roadmaps

About the company

Wellhub is a company revolutionizing workplace wellness by connecting employees to fitness, mindfulness, therapy, nutrition, and sleep via a subscription. Headquartered in NYC, they are on a mission to make every company a wellness company.