Senior Business Operations Analyst | Revenue Assurance

The role

You will protect the accuracy and integrity of billing and revenue flows by analyzing incidents across Billing, Payments, Invoicing, Identity, and Fraud. You will operate the RAID tool and collaborate with Finance, IT, and Operations teams to identify root causes and implement corrective actions.

What you will do

• Conduct in-depth analysis over incidents in Billing, Payments, Invoicing, Identity, Fraud and Client Master Data
• Identify anomalies, provide clarifications, issue root-causes, and potential revenue estimation losses
• Follow up and address potential changes to the root cause of identified issues
• Track the implementation of recommendations to ensure correctness of revenue flow
• Collaborate across Billing, Payments, Invoicing, Identity, and Fraud teams
• Leverage relationships with Finance, IT, and Operations teams
• Ensure services and billing processes are comprehensively documented
• Ensure correct Billing Assurance through the lineage from issue analysis to the Billing service
• Operate and maintain the RAID (Revenue Assurance Integrity Driller) tool
• Run discrepancy analyses and support other teams in its use

Required qualifications

• Experience in Product and Engineering agile environments, including microservices, also directly involved in IT Operations
• Experience with SQL technology such as PostgreSQL or MySQL
• Excellent written and verbal communication skills, both in Portuguese and English
• Software quality and test automation mindset
• Strong analytical mindset with attention to detail and pattern recognition
• Ability to translate complex billing/revenue issues into clear, actionable findings
• Comfortable using AI tools (e.g., Claude, Gemini)
• Proactive and collaborative team player
• Prior experience in business operations is mandatory
• SQL is a mandatory requirement

Nice to have

• Knowing the internal Wellhub business workflow is a plus

Benefits

• Free Gold+ membership with access to onsite gyms, studios, digital fitness programs, and online wellness resources
• Family members can be added to the wellness plan (up to three)
• WELLZ emotional wellbeing program with individual therapy sessions (52 per year) and on-demand content
• Health, dental, and life insurance
• Hybrid and remote options
• Home office reimbursement
• Flexible schedule
• Vacations after 6 months
• 3 additional days off per year plus 1 day off for each year of tenure (up to 5 additional days)
• Extra holiday for your birthday
• 100% paid parental leave
• Career growth platforms and personalized development roadmaps

Before you apply

• This role is only open to candidates in Brazil

About the company

Wellhub is a company revolutionizing workplace wellness through a platform that connects employees to fitness, mindfulness, therapy, nutrition, and sleep. Headquartered in NYC, they aim to make every company a wellness company.