Inside Sales Assistant (Bilingual)

The role

The Inside Sales Assistant will drive sales, foster customer relationships, and manage incoming orders. This role involves using SAP to create orders and coordinating with logistics to ensure timely delivery.

What you will do

• Use SAP to create Sales Orders, Delivery Orders, and Shipment Notifications
• Confirm receipt of orders and provide ETA for backorders to customers
• Notify the Logistics team when Delivery Orders and Shipments are created in SAP
• Coordinate with customers and the Logistics team to schedule available reception dates and times
• Monitor all inbound shipments to ensure prompt fulfillment of backorders to customers
• Communicate daily with sales, logistics, and customers to resolve any issues
• Perform any other duties or responsibilities as assigned by management
• Maintain accurate files and records in compliance with company policies, procedures, and SOPs

Required qualifications

• High School diploma
• Bilingual in French and English (Verbal and written)
• At least 1 to 3 years experience in Inside Sales, Order Desk, Customer Service, or a similar role
• Intermediate proficiency in Microsoft Excel, Word, and Outlook
• Basic knowledge of warehousing, distribution, and domestic transportation processes
• Exceptional customer support skills
• Strong verbal and written communication skills
• Ability to troubleshoot and resolve customer concerns
• Solid understanding of logistics and supply chain processes
• Detail-oriented with a focus on accuracy in data entry and documentation
• Ability to sit for extended periods while working at a desk and on a computer
• Must be eligible to currently work in Canada

Nice to have

• University Degree or College Diploma
• Familiarity with ERP systems (SAP)

About the company

Hankook Tire is a global corporation that has consistently met the challenges of the future. It is a leading global tire company providing sustainable solutions.