Tire Field Service Representative

The role

This person will interact with customers and internal staff regarding company products and warranties. They will travel to dealers, distributors, and company facilities to inspect tires returned for warranty or quality issues.

What you will do

• Perform inspections and communications about warranty and quality items to internal staff and external customers in the Midwest
• Serve as a SME on all Hankook products to answer customer inquiries and evaluate returned tires
• Research and resolve customer complaints and issues
• Have knowledge of competitor products and tire industry regulations
• Any other duties assigned by management

Required qualifications

• High School diploma
• At least 4 years of relevant experience in the Tire/Automotive industries
• Strong oral and written communication ability
• Must have a valid driver's license and personal vehicle for travel
• Intermediate to advance Microsoft office capabilities
• Must be able to work out of the Monee, IL warehouse 50% of the time

Nice to have

• bachelor’s degree
• Customer service experience

Benefits

• Competitive health coverage
• 401(k) with match
• paid time off
• ten paid holidays per year
• employee discounts on tires

About the company

Hankook Tire & Technology is a global leader in high-performance tire manufacturing. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.