IT Infrastructure Associate

The role

The IT Infrastructure Associate supports the day-to-day operation, maintenance, and troubleshooting of the company's IT infrastructure. This role maintains the availability of servers, networks, user devices, and telecommunications systems.

What you will do

• Troubleshoot and resolve hardware, software, network, and telecommunications issues.
• Provide technical support to employees for computers, network connectivity, software applications, and telecommunications systems.
• Monitor network traffic and infrastructure performance and escalate issues.
• Support and maintain Windows and Linux server environments.
• Assist with the administration and support of Microsoft 365 applications and services.
• Support VoIP and other telecommunications systems.
• Assist with the installation, configuration, maintenance, and troubleshooting of IT hardware, software, and network equipment.
• Assist with the monitoring and maintenance of network infrastructure, including LAN/WAN connectivity.
• Support virtualization technologies and related infrastructure.
• Assist with IT infrastructure projects, including implementation, testing, documentation, and ongoing support.

Required qualifications

• 0–3 years of experience in IT, including experience with technical support, network operations, infrastructure, or related areas.
• Basic knowledge of networking concepts
• Experience with or familiarity with Windows operating systems and server environments.
• Familiarity with Linux operating systems and server environments.
• Familiarity with Microsoft 365 and related applications.
• Familiarity with virtualization concepts and technologies.
• Strong customer service mindset.
• Team-oriented attitude with the ability to work independently.
• Strong interpersonal and customer service skills.
• Problem-solving and troubleshooting skills.
• Ability to diagnose technical issues and communicate solutions clearly to end-users.
• Ability to install, configure, and troubleshoot PCs and other IT equipment.

Nice to have

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field
• Familiarity with VoIP or telecommunications systems
• Knowledge of SAP or other ERP systems
• Bilingual English/Korean

Benefits

• Competitive health coverage
• 401(k) with match
• Paid time off
• Ten paid holidays per year
• Employee discounts on tires
• Company-paid on-site parking
• Cafe
• Gym
• Dry-cleaning services

About the company

Hankook Tire & Technology is a global leader in high-performance tire manufacturing. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.