Enrollment Specialist

The role

The Enrollment Specialist manages the end-to-end enrollment journey for prospective participants. This role builds relationships with caregivers and participants to guide them through the enrollment process and remove barriers.

What you will do

• Build trusted relationships with prospective participants and caregivers
• Drive the enrollment process as a case manager
• Review, process, and update applications and documentation
• Coordinate assigned enrollment cases and follow-up activities
• Partner with Outreach, Enrollment RN, IDT, and center leaders
• Conduct enrollment visits in homes, the center, or virtually
• Identify and resolve barriers to enrollment
• Maintain accurate enrollment documentation and participant records
• Monitor enrollment activities and performance metrics
• Represent the organization to support outreach and referral development

Required qualifications

• Bachelor's degree or equivalent combination of education and/or relevant experience
• Minimum of one (1) year of experience in healthcare sales, enrollment, customer success, business development, care navigation, or a similar relationship-focused role
• Ability to build trusted relationships and guide individuals through complex decision-making
• Strong organizational skills
• Strong communication and collaboration skills
• Ability to work independently while collaborating across teams
• Experience using Microsoft Office
• Ability to quickly learn CRM, enrollment management, and participant relationship management systems
• Valid driver's license
• Reliable personal transportation
• Automobile insurance that meets applicable state requirements
• Active CPR/BLS certification or the ability to obtain certification within 30 days of hire

Nice to have

• Experience supporting enrollment, outreach, participant engagement, or business development within PACE, Medicare, Medicaid, managed care, or other value-based healthcare environments
• Knowledge of PACE, CMS, and applicable federal and state regulatory requirements
• Experience using CRM, enrollment management, or participant relationship management systems
• Bilingual: Spanish, Mandarin, or Cantonese

Benefits

• Medical, dental, and vision insurance
• Paid parental leave
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401(k) savings plan with a match
• Paid time off
• Company paid holidays

Before you apply

• Must be able to obtain CPR/BLS certification within 30 days of hire
• Must meet participant-facing health requirements including TB screening and required immunizations
• Must provide proof of valid driver's license, reliable personal transportation, and automobile insurance

About the company

Habitat Health empowers older adults to experience more good days in their homes and communities through the Program of All-Inclusive Care for the Elderly (PACE). The company provides comprehensive medical care and support for daily needs.