Referral Coordinator

The role

The Referral Coordinator performs data entry for referral requests and coordinates care for urgent referrals. They act as a liaison between patients, providers, and insurance companies to ensure access to specialty care.

What you will do

• Receive, review, and process referral requests from healthcare providers.
• Coordinate with specialists, hospitals, and other healthcare providers to schedule patient appointments.
• Ensure all referral information is accurate, complete, and compliant with healthcare regulations.
• Serve as a primary point of contact for patients, providers, and insurance companies regarding referral status.
• Provide patients with information on referral processes, appointment details, and required preparations.
• Maintain effective communication with healthcare providers regarding referral statuses.
• Verify and update patient records in the electronic health record (EHR) system.
• Ensure all referral documentation and insurance authorizations are accurately maintained.
• Prepare and submit reports on referral activities and outcomes.
• Verify insurance coverage and obtain necessary authorizations for referred services.

Required qualifications

• High school diploma or GED
• Minimum of 2 years of experience
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in using EHR systems and other healthcare-related software
• Knowledge of medical terminology, insurance processes, and healthcare regulations
• Reliable and timely transportation to and from primary work location and other locations

Nice to have

• Associate’s or Bachelor’s degree in healthcare administration, medical assisting, or a related field
• Medical Assistant certificate
• Bilingual: Spanish/Mandarin/Cantonese
• A state issued driver’s license, personal transportation, and auto insurance

Benefits

• Medical, dental, and vision insurance
• Paid parental leave
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401(k) savings plan that includes a match
• Paid time off
• Company paid holidays
• Reimbursement for mileage according to company policy

Before you apply

• Team members working in a participant care setting are required to provide proof of vaccination or a signed declination form for COVID-19 and influenza
• Habitat Health participates in E-Verify

About the company

Habitat Health provides comprehensive medical care and support for daily needs through the Program of All-Inclusive Care for the Elderly (PACE). The company is supported by New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures.