Customer Account Manager - Strategic - West

The role

You will own relationships with strategic enterprise customers to drive adoption, retention, and expansion. You will act as a captain for your accounts by orchestrating internal and customer teams to ensure tangible outcomes.

What you will do

• Maintain functional and process knowledge of HackerRank products and services and market awareness.
• Own and manage Book of Business to drive adoption, retention, and expansion.
• Develop and execute account strategies to ensure long-term value realization and growth.
• Build trusted relationships with executive sponsors and technical leaders.
• Act as the captain for accounts by leading internal and customer teams.
• Run proactive engagement cadences including QBRs, success check-ins, and executive reviews.
• Structure mutually beneficial commercial terms.
• Maintain accurate forecasts, health metrics, and growth pipelines.

Required qualifications

• 5+ years of Saas enterprise account management
• Based in a major metro area with convenient access to a major airport

Nice to have

• Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations
• A background in driving multi-product adoption or leading high-growth, customer-centric initiatives
• Comfort navigating cross-functional complexity to align internal teams

About the company

HackerRank helps companies hire and upskill developers based on skills. Their platform is used by over 2,500 companies to build engineering teams.