Customer Account Manager - Mid Market

The role

You will manage a portfolio of Mid Market customers to ensure consistent adoption and smooth renewals. You will conduct regular check-ins and act as a strategic advisor to drive retention and identify expansion opportunities.

What you will do

• Manage a portfolio of Mid Market customers to drive retention and customer satisfaction.
• Conduct regular customer check-ins to ensure value realization.
• Support renewal conversations and standard contract processes.
• Act as a strategic advisor by leading customer and internal teams.
• Identify basic expansion or usage opportunities.
• Maintain accurate customer data and activity logging in CRM tools.
• Collaborate with Sales, Product, and Support.

Required qualifications

• 3+ years of experience in a customer-facing role within a SaaS or technology environment, such as account management, customer success, or technical support.
• Organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
• Customer-focused and curious.
• Ability to translate complex technical concepts and solutions into clear, accessible language.
• Strong written and verbal communication skills.

Nice to have

• Familiarity with HR Tech, recruiting tools, or developer-focused products.
• Comfort engaging with day-to-day customer contacts in Engineering teams.
• A collaborative mindset.
• Prior software development experience or an academic background in computer science.

About the company

HackerRank helps companies build strong engineering teams by providing a platform to identify and invest in next-generation skills. The company is trusted by over 2,500 innovative companies to hire and upskill developers.