Service Trainer

The role

The Service Trainer develops, coordinates, and delivers technical training programs to service technicians at authorized EV dealer networks. This role involves designing curriculum and conducting instructor-led sessions on EV systems and safety.

What you will do

• Conduct multi-day, instructor-led technical training sessions on EV topics.
• Deliver training via classroom, hands-on labs, virtual sessions, and on-the-job coaching.
• Adapt training style and content for diverse audiences.
• Serve as a technical resource and mentor for service technicians.
• Collaborate with Engineering, Service Operations, and Technical Publications to develop and update training modules.
• Create and maintain training aids, lab vehicles, diagnostic tools, and participant manuals.
• Develop and administer practical and written exams to evaluate technician competency.
• Manage and track dealer technician certification progress within the LMS.
• Provide ad-hoc support and coaching to dealer service management and technicians.
• Ensure training adheres to high-voltage safety and industry standards.

Required qualifications

• Minimum of 5+ years of experience as a Service Technician, Automotive Trainer, or in a related technical role.
• Minimum of 2+ years of direct experience working with or training on High Voltage (HV) EV systems and components.
• Deep understanding of automotive electrical theory, diagnostic procedures, and vehicle systems.
• Ability to read and interpret complex wiring diagrams, schematics, and service manuals.
• Must hold or be able to immediately obtain a recognized certification in High-Voltage EV Safety.
• Exceptional presentation, communication, and interpersonal skills.
• Proficiency in developing and delivering technical content to adult learners.
• Associate’s Degree in Automotive Technology, Technical Education, or a related field; or equivalent experience.
• Valid passport and ability to travel within the Americas.

Nice to have

• Bachelor’s Degree in a technical or education-related field.
• Prior experience in a dealer or OEM training role.
• Familiarity with Learning Management Systems (LMS) and virtual training platforms.

Benefits

• Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

About the company

Harbinger is an American commercial electric vehicle (EV) company. They provide an EV platform to support the demand for medium-duty EVs and Hybrids.