Vehicle Tech Line Specialist

The role

The Vehicle Tech Line Specialist serves as the primary contact for customers, dealers, and service partners. This role provides technical guidance, service direction, warranty authorization, and case management support.

What you will do

• Serve as the primary contact for service-related inquiries from customers, dealers, and service partners.
• Respond to questions regarding vehicle operation, maintenance, warranty, and service network support.
• Maintain ownership of assigned service cases from initial contact through closure.
• Document all case activity accurately within designated case management systems.
• Provide diagnostic direction and technical assistance to dealers, ASPs, and field personnel.
• Lead the resolution of complex technical, warranty, and field service issues.
• Review and authorize warranty, policy, and goodwill requests.
• Process warranty-related parts requests and Return Material Authorizations (RMAs).
• Participate in service-related projects including recalls and field campaigns.
• Support enhancements to service processes, documentation, and systems.

Required qualifications

• Strong mechanical and electrical diagnostic aptitude.
• Ability to interpret technical documentation, service manuals, wiring diagrams, and repair procedures.
• Exceptional verbal and written communication skills.
• Strong customer service orientation.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and documentation accuracy.
• Self-motivated with the ability to work independently and collaboratively.
• Proficient with Microsoft Office Suite and case management software platforms.
• Ability to travel as required to support training, dealer development, field investigations, and customer support activities.

Nice to have

• Degree in Automotive Technology, Diesel Technology, Electrical Technology, or a related technical field
• Experience supporting automotive, commercial vehicle, EV, fleet, or technical service operations
• Familiarity with warranty administration and service operations processes
• Bilingual capabilities

Benefits

• Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

About the company

Harbinger is an American commercial electric vehicle (EV) company. They provide an EV platform to support the demand for medium-duty EVs and Hybrids.