Team Lead, Legal Conflicts Managed Services

The role

The Team Lead leads Harbor's conflicts managed services practice across clients. This role is responsible for delivery, client relationships, team development, and business performance.

What you will do

• Oversee service quality, client communication, escalations, and delivery.
• Build client relationships and participate in sales calls, proposals, and onboarding.
• Identify opportunities to improve or expand services.
• Set delivery standards, quality controls, reporting, and performance measures.
• Guide process improvement, platform use, and modernization using Intapp Conflicts.
• Develop practical uses of automation for research, triage, and routing.
• Lead and develop engagement managers and supervisors.
• Plan staffing and capacity across clients.
• Partner with the Managing Director on budgets, forecasts, and client economics.
• Build repeatable practices and use data to inform business decisions.

Required qualifications

• 8+ years of progressively responsible conflicts experience in a law firm or professional services environment.
• Hands-on proficiency with Intapp Conflicts.
• Experience leading conflicts workflows and complex escalations.
• Experience managing and developing teams and improving operational processes.
• Strong client-service skills.
• Commercial and financial acumen, including staffing, forecasting, utilization, and profitability.
• Ability to modernize processes and apply technology thoughtfully.

Nice to have

• Experience with conflicts operations at more than one firm.
• Participation in a conflicts modernization, platform implementation, process redesign, or automation effort.
• Client-facing experience in consulting, legal technology, or another multi-client service environment.

About the company

Harbor is a provider of expert services across strategy, legal technology, operations, and intelligence. Their team of 900+ specialists works with law firms, corporations, and law departments.