Director, Client Engagement (Knowledge & Legal Research Services)

The role

The Director will grow the Knowledge & Research Services practice by creating new client engagements and building market relationships. This person will oversee market-facing programs, lead thought leadership, and partner with delivery leaders from initial conversation to completion.

What you will do

• Build a pipeline of new Knowledge & Research Services engagements
• Lead discovery conversations to understand client priorities and outcomes
• Shape client needs into practical engagement approaches
• Partner with Client Engagement on opportunities
• Develop scope, assumptions, and resourcing for proposals and Statements of Work
• Contribute to pricing and commercial models
• Track opportunities and contribute to pipeline reviews and forecasting
• Own growth, performance, and P&L for Interim Research services
• Lead the handover from engagement development to delivery
• Oversee the planning and delivery of BLISS and LINKS

Required qualifications

• Bachelor’s degree
• Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment
• Proven experience developing client relationships and shaping new engagements
• Experience developing proposals, Statements of Work, and scoping or pricing inputs
• Strong understanding of the priorities of law firm library, research, and knowledge functions
• Experience with thought leadership, events, or market-facing programmes
• Excellent communication, facilitation, and presentation skills
• Strong commercial judgement
• Collaborative approach to working with delivery teams
• Reliable internet connection for virtual working

Nice to have

• Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree
• Experience with Salesforce or similar CRM platforms

About the company

Harbor is a provider of expert services across strategy, legal technology, operations, and intelligence. Their team of 900+ specialists works with law firms, corporations, and law departments.