Intapp Technical Team Lead

The role

The Intapp Technical Team Lead leads team members in production issue resolution and continual improvement tasks. They oversee a team of technical and professional individuals and deliver technical support to clients.

What you will do

• Offers the client technical direction by applying industry experience and best practices.
• Direct involvement in the technical resolution of client tasks.
• Work with the team to ensure customer satisfaction through on-time, in-budget, and in-scope delivery.
• Report to upper management on client issue status and progress.
• Client agreement budgeting tracking, resource allocation, change request management, resource scheduling and customer support.
• Presents Harbor's capabilities and initiatives to system stakeholders.
• Collaborates with Directors, Business Analysts, Project Managers, and Implementation Engineers.
• People management responsibilities throughout all phases of the employment life cycle.
• Developing and coaching team members.
• Identify training needs for the entire team.

Required qualifications

• 3+ years of experience with using and configuring Intapp products.
• 3+ years of experience in a customer-facing role.
• Proficient in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and all aspects of managing the project life cycle.
• Intermediate level of experience dealing with collaboration and project tracking tools: JIRA, Confluence, and MS Project.
• Competent in problem solving, customer-focus, communication, collaboration, organizational support, quality focus and punctuality.

Nice to have

• Experience in people management.
• Mentoring colleagues.
• Proficiency in XML, JQUERY/JSON, REST APIs.
• Proficiency in SQL.
• Experience in working with the MS Azure Platform, particularly with logic apps and functions.
• Experience working in Boomi.

About the company

Harbor is a provider of expert services across strategy, legal technology, operations, and intelligence. Their team of 900+ specialists works with law firms, corporations, and law departments.