Consultant, Implementation Engineer

The role

The Implementation Engineer installs and implements industry-standard legal, accounting, and consulting systems. This person owns end-to-end software implementation including scoping, planning, development, and support.

What you will do

• Assesses client needs and installs industry-standard legal, accounting, and consulting systems
• Provides leadership to all members of the team
• Acts as the escalation point for complex situations
• Provides go-live off-hours help for internal resources or technical hurdles
• Performs upgrades to production systems
• Migrates on-premises solutions to the Cloud using REST service via 3rd party tools
• Writes reports to review historical data using SQL and/or cloud-based reporting solutions
• Owns end-to-end implementation including project scoping, planning, development, installation, configuration, deployment, and support
• Owns client communication and setting client expectations
• Assists with product rollouts by training end users

Required qualifications

• Four-year degree in a relevant field or equivalent combination of experience and education
• At least 5+ years of experience in a customer-facing software implementation role in a legal services/law firm environment
• Experience writing Microsoft SQL Server queries with a solid understanding of relational database structure and normalization
• Expert proficiency with Microsoft SQL scripting language
• Competent in problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality

Nice to have

• Expert proficiency in XML, JQUERY/JSON, REST APIs, Parquet
• Expert proficiency in IIS, SSL, XML, JQUERY
• Experience with ETL concepts and how ETL/Data Warehousing integrations differ from bi-directional sync style integrations
• Experience using Sisense reporting tool
• Experience in Legal systems such as Aderant, Elite, iManage
• Advanced level of knowledge in the legal operations and technical fields
• Experience with Dell Boomi
• Experience using Microsoft ADF
• Experience with ADF object types: Pipeline, Dataset, DataFlow, Linked Service, Integration Runtimes
• Experience leveraging Microsoft Data Factory to export data between systems

About the company

Harbor is a provider of expert services across strategy, legal technology, operations, and intelligence. Their team of 900+ specialists works with law firms, corporations, and law departments.