Salesforce Senior Associate Consultant

The role

This role involves hands-on software implementation for Legal Technology, client onboarding, and issue resolution. You will implement, configure, and support Salesforce and other Legal focused software solutions.

What you will do

• Implement, configure, and support Salesforce and other Legal focused software solutions based on customer requirements.
• Engage with clients to understand their business processes and recommend suitable configurations.
• Troubleshoot and resolve application issues efficiently, coordinating with technical teams as needed.
• Communicate effectively with both technical and non-technical stakeholders.
• Serve as a liaison between product, engineering, and customers to advocate for user needs and product improvements.
• Contribute to the creation of documentation, training materials, and internal knowledge bases.
• Manage multiple priorities and maintain clear communication throughout implementation or support lifecycles.
• Identify areas for process optimization and contribute to continuous improvement initiatives.

Required qualifications

• 6–8 years of experience in Salesforce configuration and integration development

Nice to have

• Luminance
• Litify
• Agiloft
• Ironclad
• Onit
• TeamConnect
• iManage
• NetDocuments

About the company

Harbor is a provider of expert services across strategy, legal technology, operations, and intelligence. Their team of 900+ specialists works with law firms, corporations, and law departments.