Professional Services Engagement Manager

The role

You will act as a bridge between Sales, Professional Services, and Delivery teams to shape services engagements. You will partner with customers to design and position service solutions that maximize the value of the Harness platform.

What you will do

• Partner with customers and account teams to understand business objectives and technical requirements.
• Lead scoping sessions, discovery workshops, and solution discussions.
• Develop and present professional services proposals, pricing, and Statements of Work (SOWs).
• Collaborate with Sales, Customer Success, Implementation Engineering, and delivery partners.
• Support the commercial sales process by guiding customers through pricing and contractual terms.
• Drive achievement of Professional Services bookings and margin targets.
• Serve as a trusted advisor to Account Executives and Customer Success teams.
• Partner with delivery teams to translate customer requirements into implementation plans.
• Communicate customer trends and market feedback to leadership.
• Create and deliver enablement content for internal teams.

Required qualifications

• 5+ years of experience in a technical sales, professional services, solutions consulting, or customer-facing role within the software delivery, DevOps, cloud, or developer tooling ecosystem.
• 5+ years of experience as a manager or technical lead for teams in software engineering, devops software delivery, DevOps, cloud, developer tooling, etc
• Strong understanding of modern software delivery practices, including CI/CD, DevOps, platform engineering, cloud-native technologies, and software development lifecycle best practices.
• Proven ability to consult with customers on technical transformation initiatives.
• Experience scoping complex technical engagements, developing service proposals, and authoring Statements of Work (SOWs).
• Demonstrated success positioning and selling professional services offerings.
• Strong executive communication, presentation, and stakeholder management skills.
• Experience building trusted partnerships across Sales, Customer Success, Services, and Engineering teams.
• Proficiency with Salesforce and related sales operations tools.
• A customer-first mindset and strong business acumen.

Nice to have

• Passion for emerging trends in DevOps, software delivery, platform engineering, and developer productivity technologies.

Benefits

• Comprehensive healthcare benefits
• Flexible work schedule
• Paid Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement
• Quarterly Harness TGIF-Off / 4 days

About the company

Harness is the AI Software Delivery Platform company. It helps teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.