Customer Experience Engineer I/II

The role

You will own complex technical issues for enterprise customers including broken pipelines, deployment failures, and connectivity problems. You will perform root-cause analysis across cloud platforms and contribute to customer-facing tooling and product fixes.

What you will do

• Own customer cases end-to-end including triage, root-cause analysis, and resolution
• Perform customer build engagements approximately 20–30% of the time
• Contribute to customer-facing tooling and small product fixes
• Lead or participate in customer calls and screen shares
• Build internal scripts and diagnostic tools
• Turn recurring patterns into run books, playbooks, and reusable templates

Required qualifications

• 2+ years in a customer-facing engineering, DevOps, SRE, or platform role or equivalent depth from internships, personal projects, or open-source work
• Hands-on with Kubernetes, ECS, and Docker
• At least one major cloud platform (AWS, GCP, or Azure)
• Solid grasp of CI/CD concepts
• Linux/networking fundamentals
• Scripting ability (Python, Node.js, Bash, or similar)
• Coding experience to read source code and make small, guided changes
• Clear written and verbal communication

Benefits

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

About the company

Harness is the AI Software Delivery Platform company. It provides AI and automation across the software delivery lifecycle to help teams ship software faster.