Harnessinc
Manager People Operations
Bengaluru, Karnataka, India. Posted a month ago
The role
You will lead and scale the India-based People Operations shared services function. This includes managing a team responsible for onboarding, offboarding, compliance, HRIS data integrity, and Workday operations.
What you will do
- Hire, lead, coach, and develop a growing India-based People Operations shared services team
- Set goals, KPIs, and SLAs for ticket resolution and case management
- Own end-to-end accountability for ticket SLA performance across the global ticketing system
- Drive India employment-law compliance for People Operations processes
- Ensure annual compliance training for the India location
- Partner with Talent Acquisition, Talent Management, and IT leadership to improve onboarding and offboarding processes
- Own HR data integrity strategy within Workday
- Serve as the senior India-based Workday super-user following go-live
- Assist employees with obtaining travel visas for U.S. business travel
- Lead India-based coordination for U.S. H-1B and green card case administration
Required qualifications
- 7+ years of HR/People Operations experience
- At least 2+ years directly managing a team
- 4+ years of hands-on Workday experience
- Demonstrated experience building or scaling a shared-services or HR operations function
- Experience working in a global, matrixed environment
- Ability to handle complex problems independently
- Ability to operate as a subject-matter expert and stakeholder into a cross-functional systems implementation project
- Excellent communication, coaching, and stakeholder-management skills
- High degree of discretion and judgment handling sensitive personal, immigration-related, and compliance documentation
- Ability to give and receive feedback from stakeholders and cross-functional partners
- Highly organized and proactive
Nice to have
- Prior experience supporting or overseeing U.S. immigration processes (e.g., H-1B, green card/PERM)
About the company
Harness is the AI Software Delivery Platform company. It has a global team across 26 offices and 27 countries.