Senior Software Engineer( Senior FDE) - Customer Engineering

The role

You will serve as a technical authority for enterprise customers by architecting solutions and troubleshooting complex technical challenges. You will use the Harness platform to optimize software delivery pipelines and provide guidance on CI/CD and DevOps strategies.

What you will do

• Act as the primary technical point of contact for customers.
• Guide customers through the architecture and implementation of CI/CD strategies.
• Diagnose and resolve complex technical issues in customer environments.
• Master multiple Harness modules including CI, CD, Feature Flags, Cloud Cost, and STO.
• Lead end-to-end architecture and implementation of Harness solutions.
• Drive large-scale migrations and standardization.
• Translate customer pain points into best-practice solutions.
• Collaborate with Product Management and Engineering with feedback and code contributions.
• Develop and deliver advanced technical workshops and run books.

Required qualifications

• 2-6 years of experience in a software engineering role with a focus on DevOps, CI/CD, and automation.
• Proficiency in one or more of the following: Go, Python, Java, or Shell.
• Hands-on experience with CI/CD platforms.
• Solid understanding of containerization technologies like Docker.
• Experience with orchestration platforms like Kubernetes.
• Experience with Infrastructure as Code (IaC) tools such as Terraform or Ansible.
• Familiarity with cloud platforms (AWS, GCP, or Azure).
• Strong problem-solving skills and a sense of ownership.

Nice to have

• Experience with Harness
• Experience with Jenkins, GitLab CI, GitHub Actions, or CircleCI
• Prior experience in a customer-facing technical role (e.g., Solutions Engineer, Customer Engineer)
• Direct development experience as an Android or iOS engineer
• Knowledge of monitoring and logging tools (Prometheus, Grafana, Splunk, Datadog)

Benefits

• Competitive compensation
• Comprehensive healthcare benefits
• Employee Assistance Program (EAP)
• Paid Time Off and Parental Leave
• Monthly, quarterly, and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benefits

About the company

Harness is the AI Software Delivery Platform company. It provides AI and automation across the software delivery lifecycle to help teams ship software faster.