Collections Manager

The role

This senior individual-contributor role owns accounts receivable and cash collections for a fast-growing SaaS business. You will drive cash in, reduce days sales outstanding, and build collections infrastructure. You will also manage credit reviews, dispute resolution, and cash application.

What you will do

• Own the AR aging cycle and drive timely collection of past-due accounts
• Develop tailored collection strategies for key and high-risk accounts
• Partner with Finance to forecast cash receipts and flag collection risk
• Manage the end-to-end cash application process
• Reconcile unapplied cash and clear exceptions
• Perform credit reviews for new customers and monitor credit limits
• Resolve payment disputes, credit memos, and refund requests
• Develop and maintain AR dashboards to track KPIs
• Work with the billing team to resolve invoice errors and contract mismatches
• Implement scalable, automated solutions for collections and cash application workflows

Required qualifications

• 5–7 years of collections, accounts receivable, or revenue accounting experience in a high-growth SaaS or software company
• Proven record of reducing DSO and past-due balances
• Experience owning collections strategy for enterprise B2B accounts
• Experience negotiating with customer finance and procurement teams
• Experience handling executive escalations
• Strong working experience with NetSuite (AR, cash application, and customer records)
• Experience with Salesforce-to-NetSuite data flows
• Advanced Excel/Sheets skills, including XLOOKUP and pivot tables
• Experience identifying process gaps and implementing workflow improvements or automation
• Strong cross-functional communication skills
• Ability to work independently, prioritize competing demands, and guide or mentor others

Nice to have

• Experience with usage-based or consumption billing models
• Exposure to a SOX controls environment and internal audit processes at publicly traded companies
• Experience with credit risk assessment and credit limit management for B2B customers
• Experience with collections automation or AR tools and building AR dashboards

Benefits

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

About the company

Harness is the AI Software Delivery Platform company. It provides AI and automation across the software delivery lifecycle to help teams ship software faster while maintaining security and governance.