Head, Commercial & Marketing Operations

The role

This person will own the promotional review and production operating system for the commercial organization. They will manage PRC governance, congresses, marketing analytics, and promotional compliance across three franchises.

What you will do

• Own PRC governance including SOPs, review calendar, turnaround targets, and audit-ready records
• Run the enterprise congress and meetings program
• Own print, production, fulfillment, and version control for promotional materials
• Own the sample program and HCP transparency reporting
• Administer the CRM, marketing automation, and the digital asset library
• Lead marketing analytics and reporting
• Oversee alliance management with licensing and supply partners
• Own the function's budget, vendor contracts, and KPIs
• Own promotional materials systems for branded and compounded portfolios

Required qualifications

• Bachelor's degree
• 12+ years in pharma or biotech
• 6+ years in marketing operations, promotional review, or commercial operations
• Led a marketing operations and/or commercial operations function at a growth-stage company
• Deep expertise in promotional review, OPDP rules, and Form FDA 2253 submissions
• Ran congress, meetings, or speaker-program operations at national scale
• Experience with PDMA sample compliance and transparency reporting
• 5+ years leading teams
• Strong process and SOP design
• Proficiency with AI platforms such as ChatGPT and Claude
• Proficiency with Slack

Nice to have

• Built a marketing operations and/or commercial operations function at a growth-stage company
• Salesforce administration or martech ownership
• Launch experience
• Eye care experience

About the company

Harrow is a leading provider of ophthalmic disease management solutions in North America. It is an entrepreneurial company with a comprehensive ophthalmic pharmaceutical portfolio.