Principal Account Manager

The role

You will manage a portfolio of enterprise accounts to ensure seamless onboarding and high customer satisfaction. You will own the post-sale lifecycle including onboarding, adoption, retention, renewal, and expansion.

What you will do

• Manage a portfolio of enterprise accounts.
• Own the post-sale customer lifecycle including onboarding, adoption, retention, renewal, and expansion.
• Partner with customer stakeholders to understand goals and drive value realization.
• Identify and pursue in-year expansion and upsell opportunities.
• Use AI and modern sales/customer success tools to analyze account health and prioritize outreach.
• Develop and execute strategic account plans with internal teams.
• Act as a customer advocate by bringing feedback to leadership.

Required qualifications

• Proven experience managing and growing enterprise customer relationships ($1B +).
• Ability to deliver against renewal and expansion quotas.
• Strong critical thinking, consultative, and communication skills.
• Comfort with change.
• Resourceful, organized, and self-directed.
• Demonstrated ability to quickly adopt and use AI tools to enhance client engagement, analyze account trends, and drive expansion and retention strategy.

Nice to have

• Industry experience in data, SaaS, or B2B tech

Benefits

• Comprehensive healthcare coverage for employees and families
• Monthly wellness reimbursement
• Access to Able To professional mental health coaching
• 401(k) with up to 5% company matching for US employees
• Pension scheme for UK employees
• Stock options
• Annual learning reimbursement

About the company

HG Insights is the pioneer of Revenue Growth Intelligence. They deliver AI-driven datasets on B2B buyers, technology adoption, IT spend, and buyer intent.