Customer Success Manager - Join our Talent Community!

The role

You will lead a designated book of business aligned to strategic broker partners to drive customer retention and growth. You will manage renewals, expansion sales, and strategic account management using proprietary technology and AI.

What you will do

• Own key outcomes for a book of business including product adoption, utilization, and Net Dollar Retention
• Lead end-to-end renewal and expansion sales processes
• Identify, negotiate, and close upsell opportunities
• Partner with Product Solutions Consultants to conduct discovery and move deals forward
• Build consultative relationships with stakeholders from individual contributors to C-Suite
• Act as the primary external point of contact for escalations
• Serve as main point of contact for customers on strategies to optimize adoption
• Leverage AI and software to analyze performance across the book of business
• Maintain attention to detail regarding customer contracts and health scores
• Travel to meet with customers and brokers for business reviews

Required qualifications

• Benefits experience required
• Minimum 4-5 years of customer-facing account leadership or related experience
• Strategic and results-oriented approach to partnering with customers at all levels
• Demonstrated success managing customer retention and account growth
• Ability to navigate a sales process including overcoming objections and managing procurement/legal hurdles
• Highly collaborative and influential with teammates and business partners
• Exceptional executive presence
• Willingness to travel approximately 15-20% to support client book of business
• Willingness to travel at a minimum quarterly to Chicago headquarters

Nice to have

• Experience working in benefits technology, health insurance or wellness technology

Benefits

• Medical, Dental and vision insurance packages
• HSA contribution match
• Stock options for eligible roles
• 401k match
• Paid parental leave
• Company sponsored Short Term and Long Term Disability coverage
• Flexible PTO

Before you apply

• No immediate opening today; building pipeline for anticipated openings in Q3/Q4

About the company

HealthJoy is a healthtech company that guides employees to affordable, high-quality healthcare through a unified digital experience. The company has over 300 team members and has received awards for being a fast-growing startup and a best place to work in Chicago.